If the patient/family is verbally and/or physically disruptive, the staff providing care should notify their administrative supervisor, the clinic manager.  The role of the administrative supervisor is to coordinate resource needs and administrative communication.

The supervisor may wish to call Security for help and ongoing security support by dialing 3000.  Security can be asked to come to the clinic or stand by on alert.

If the patient has a social worker, notify the social worker to work with the clinic team in developing interventions as well as to help assess patient-family situation.

In an acute emergency, 911 should be called.